If you want to make a complaint to us, send a complaint to us:

• By email to admin@idealing.com
• By post to any address listed on our Contact Us page.

MiFID Complaints Procedure

Where your complaint is a MiFID complaint and we do not resolve it within 3 business days, we will:

• Send you an acknowledgement of your MiFID complaint promptly - normally within 5 days of receipt of your complaint.

We will always ensure that your complaint is properly and adequately investigated by a person of sufficient expertise and competence who was not directly involved in the matter you are complaining about, unless it is impractical to do so.